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Remote Technical Support
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Service engineer is using FANUC FAR on a tablet

Remote Technical Support

Fast assistance, no matter the distance: always by your side thanks to the best technology.

What FANUC Provides for Your Business

Receive real-time assistance and guidance from our technical experts, remotely diagnosing and troubleshooting for faster return to operation. A win-win situation for your business and the environment by eliminating the need for on-site visits and minimising the associated costs. Quick issue resolution and convenience, aligning with environmentally conscious practices and sustainability goals.

FANUC Assisted Reality app on multiple devices.

Explore Our Range

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Standard Hotline

Connect with our knowledgeable experts for immediate, convenient and personalised assistance.
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Extended Hotline

Round-the-clock-availability: benefit from the flexibility of 24/7 support and assistance. (Availability depends on country)
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FANUC Assisted Reality

Remote video support that allows our technical experts to visually assess and diagnose issues in real-time streamlining troubleshooting efforts. A versatile and effective solution to enhance the support experience.

Discover FANUC Assisted Reality (FAR) - Remote Support Application

Choose our remote support application for fast assistance, convenience and cost-effectiveness.

FANUC technical experts connected remotely and virtually at your side to assist, visually assess and diagnose issues in real-time streamlining troubleshooting efforts.Self-help to access available documents

Video promoting FANUC Assisted Realty (FAR). English text inserts. Only music. Duration 1:00 minute.

Features of FANUC Assisted Reality

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High resolution video call system including live camera zoom, image capturing and lighting (even with low bandwidth - less than 64kbits for videos)
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Recording and annotation / telestration
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Transcription and Translation function
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FAR meeting scheduling synchronised with MS Outlook
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Supported devices: PC, laptop, smartphone, tablet, smart glasses
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Accessible via FAR app or via browser application

Benefits For Your Business

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Maximise Uptime

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Cost Reduction

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Contribution to Sustainability

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Remote Training

Download for Additional Information

Access essential technical specifications and valuable information about our products through our downloadable documents, aiding your decision-making process and maximising the utilisation of your FANUC products.

Discover FANUC Service Solutions

FANUC service employee trains a customer

Customer Care Through Sustainable Services

With our global presence we provide support and solutions wherever you need us, keeping your production running by optimising the uptime.
READ MORE
Service engineer is maintaining a FANUC ROBOCUT.

Field & Maintenance

Always by your side to provide the best support, ensuring smooth operations.
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Spare Parts

Our priority: ensuring availability and fast delivery of spare parts thanks to our network of strategically located warehouses.
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remanufacturing of a robot arm

Remanufacturing

Think green and extend the lifetime of your FANUC products, while enjoying cost saving.
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Test Description

Digital Service Tools

Experience our digital approach to service support with FANUC's PC software and Industrial IoT.
READ MORE
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