Privacy and Cookie Policy

Below you will find a summary of our handling of your personal data. You will find detailed information on the handling of your personal data in the privacy policy.

Personal data we process:

In particular, your name and your contact data, such as address, e-mail and telephone number, as well as other contract information, such as account data, contract duration, etc.. In addition, we process data through several analytics tools as listed in the privacy policy.

Purposes and legal bases for the processing of your data:

• For the fulfilment of a contract and provision of the website for informational use, Art. 6 Para. 1 lit. b) GDPR.
• To fulfil legal obligations (e.g. storage obligations), Art. 6 para. 1 lit. c) GDPR.
• In order to assert our legitimate interests, Art. 6 para. 1 lit. f) GDPR
• With your consent e.g. for the sending our newsletter, Art. 6 para. 1 lit. a) GDPR.

Recipients to whom we make your data available:

• Our employees, affiliated companies and service providers with whom we cooperate in order to provide you our services within a contractual relationship and to provide you with the website.
• Authorities, insofar as we are legally obliged to pass on information.

International data transfer to third countries:

• As part of the use of Google Analytics on our website, we transfer your shortened IP address to Google and thus to the USA.
• In order to provide you and similar professionals like you valuable and useful advertisement content, we may share your email address with Google, Linkedin and Meta advertising platforms. Your email address will be securely hashed and shared with these platforms solely for the purpose of matching and displaying ads. We do not share your email address directly with any third parties for their own marketing purposes.
• For the performance of the agreement, we might transfer personal data to our Headquarter in Japan
• In all other respects, in particular within the framework of the contractual relationship, no data is transferred to third countries.

Storage period:

We store your data for the duration of the use of our website, the duration of the answering of your question as well as the duration of the business relation and up to the entrance of the statute of limitations of any requirements from the business relation. In addition, we store your data only to the extent that we are legally obliged to do so.

Your rights:

Information, deletion, correction, restriction of processing, objection, withdrawal of consent, data transferability, complaint to a data protection supervisory authority

Obligation to provide data:

Generally, you are not obliged to provide us with your personal data. However, if you do not provide this information, we might not be able to make our website available to you, answer your questions and enter into a contract with you.

Automated decision making / profiling:

We do not use automated decision making or profiling

The safety and security of your personal data (hereinafter "Data") are of great importance to FANUC Europe Corporation S.A., 7, rue Benedikt Zender, 6468 Echternach, LUXEMBOURG hereinafter "FANUC") and we comply with all applicable data protection laws while collecting, processing and using (hereinafter combined: "processing") your Data.

This Privacy Policy aims to inform you about the processing of your Data in connection with your visit of our website www.fanuc.eu (hereinafter "Site") and your use of any additional services offered by FANUC. 

We reserve the right to make changes to this Privacy Policy at any time. Such changes will be published on our Site and will take effect immediately, if not stated otherwise. Thus, we advise you to check this Privacy Policy regularly in order to access the most recent version.

Responsible Body

Responsible for the data processing according to the EU General Data Protection Regulation (“GDPR”) is:

FANUC Europe Corporation S.A.

7, rue Benedikt Zender

6468 Echternach

LUXEMBOURG

Email: DataProtection@fanuc.eu

Tel.: +352 72 77 77 1

1. Personal Data/Data

Personal Data means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data or an online identifier.

2. Processing of Data

“Processing” of data shall have the meaning as defined in Art. 4 of the GDPR: “‘processing’ means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.”

We process your Data only to the extent necessary and provided that this is legally permissible, e.g. if this is necessary for contractual purposes or in order to allow you to use our Site, or provided that you have given your express consent. This applies also to any exchange of Data within our company group. In particular, we process your Data for the following purposes and based on the following legal bases:

2.1 Data collected for the Technical Provision of the Website

For the purpose of the technical provision of the website, it is necessary that we process certain automatically transmitted information about you so that your browser can display our website and you can use the website. This information is automatically collected for each visit of our website and stored in our server log files. This information refers to the computer system of the requesting computer. The following information is collected thereby:

• IP-address
• Browser type / -version (e.g.: Firefox 59.0.2 (64 Bit));
• Browser language (e.g.: German);
• Operating system (e.g.: Windows 11);
• Internal resolution of the browser window;
• Screen resolution;
• Javascript activation;
• Java on / off;
• Cookies on / off;
• Color depth;
• Time of access

We process your personal data for the technical provision of our website on the following legal basis:

• for the fulfilment of a contract or for the implementation of pre-contractual measures pursuant to Art. 6 para. 1 letter b GDPR, provided you visit our website to obtain information about our products and services; and

• to protect our legitimate interests pursuant to Art. 6 para. 1 letter f GDPR in order to make the website technically available to you. Our legitimate interest is to offer you an appealing, technically functioning and user-friendly website.

2.2 Contact Form

You may send us questions, requests by using the Contact Forms provided on our Site. In order to respond to your question, we need certain contact Data, such as your name, company, location, telephone number or your email address as well as the specified description of your request. Some Data fields are marked as “Required” and some Data fields marked as "voluntary". You may submit your information without filling in the “Voluntary” fields.

Any requests submitted by you will be received by our European Headquarters (Luxembourg) and will from there be transferred to the responsible department of the FANUC group on a strict need-to-know basis.

We will use any Data collected through the Contact Form only for dealing with your question.

For this data processing purpose, we collect the following data:

• Email address
• Salutation
• Name and surname
• Company name
• Job title
• Country
• Phone number
• The specification of your request
• Your consent to receive our newsletters
• Any additional data you transfer to us within your request

We might also collect data through our contact forms automatically about the source of your visit if you arrive to our website through a digital campaign. We might collect this information via special parameters of the web address (UTM parameters or Google Click IDs). These parameters are extensions of the web address (URL) and we store them during your visit on the website or capture them during the form submission. This helps us to monitor and optimize our digital campaigns to provide you the best and most useful information.

We process the aforementioned data for the described purpose on the following legal basis:

• to protect our legitimate interests pursuant to art. 6 para. 1 lit f GDPR; our legitimate interest is to answer customer inquiries appropriately.

2.3 Marketing Purposes

With your express consent ("Opt-In" by ticking a respective box) or as otherwise permitted by applicable law, we may use your Data for purposes relating to the marketing of our products and services, or those of our business partners ("Marketing Purposes"). This includes to: (1) send you newsletters, press releases, event announcements and other similar communications regarding the products or services that we offer; (2) market or promote our products or services to you; (3) solicit input from you regarding improvement of our products or services; (4) inform you of third-party offerings that we think you or your company may be interested in and which relate to our products or services; (6) other purposes that we disclose to you at the time we obtain your consent.

You may revoke your consent for future use of your Data for Marketing Purposes at any time. In this case, please contact Marketing department via the email address marketing@fanuc.eu.

For this data processing purpose we collect the following data:

• Email address
• Any additional data you transfer to us within your request

We process the aforementioned data for the described purpose on the following legal basis:

• If you have given us your consent by double opt-in procedure, pursuant to art. 6 para. 1 letter a GDPR;
• If you have provided us with your e-mail address in connection with the purchase of goods or services or if we send you personalised advertising, in order to safeguard our legitimate interests pursuant to art. 6 para. 1 letter b GDPR; our legitimate interest is based on our economic interests in the implementation of advertising measures and target group-oriented advertising.

Use of Data for e-mail Advertising and your Right of Objection:

If we have received your e-mail address in connection with the conclusion of the contract and the provision of our products and you have not objected to this, we reserve the right to regularly send you offers for similar products from our range of products by e-mail. You can object to this use of your e-mail address at any time by sending a message to the contact option described below or via a link provided for this purpose in the advertising e-mail, without incurring any costs other than the transmission costs according to the basic rates.

2.3 FANUC Academy

Our FANUC Academy offers a wide variety of training programs to meet your specific needs. Your use of our FANUC Academy is subject to special Privacy regulations. Please refer to the respective Data Privacy provisions available at Academy section for further information of our data processing activities in connection with the FANUC Academy.

If you select and order a training program and when we perform the ordered service, we process the following data:

• First name and last name of registered participants;
• Company name;
• Street
• ZIP Code
• City
• Country
• Email address
• Phone number
• existing skills, job titles and positions,
• Tax Identification Number

We process your data for the above purposes on the following legal basis:

• for the performance of a contract or for the implementation of pre-contractual measures pursuant to art. 6 para. 1 letter b GDPR if you want to inform yourself about our available programs and if you order a program or service.

2.4 Online Applications

You may submit your application online by using our Career Portal at http://career.fanuc.eu. Any incoming applications will be received by our European headquarter office and will from there be transferred to the responsible department of the FANUC group on a strict need-to-know basis.

Any Data received by way of online applications will only be used for the purpose of handling your application.

The personal data we process about you, includes the data we collect directly from you either as part of your application process with us or through other interactions you may have with us. This might include as well sensitive personal data, e.g. health data or religion.

If you decide to partake in our application process we process the following data as well as any data you may transmit to us within your application:

• First name and last name
• Gender
• Address
• Phone number
• Email address
• Existing skills, job titles and positions
• Date of birth
• Photo
• skills and certifications

2.5 Legal Compliance and Law Enforcements

Legal Compliance:

We also process your personal data in order to fulfil other legal obligations that we are subject to in connection with the processing of your order. These include in particular retention periods under commercial, labour, trade or tax law.

We process your data for the above purposes on the following legal principles:

• to fulfil a legal obligation to which we are subject pursuant to art. 6 para. 1 letter c GDPR in connection with commercial, industrial, labour or tax law, insofar as we are obliged to record and store your data.

Law Enforcement:

We also process your personal data in order to assert our rights and enforce our legal claims. We also process your personal data in order to be able to defend ourselves against legal claims. Finally, we process your personal data to the extent necessary to defend against or prosecute criminal offences.

We process your data for the above purposes on the following legal principles:

• to protect our legitimate interests pursuant to art. 6 para 1 letter f GDPR, insofar as we assert legal claims or defend ourselves in legal disputes or we prevent or clarify criminal offences.

3. Cookies and Social Pugins

We use cookies and social plugins on our Site that may involve the processing of your Personal Data.

Cookies are text files that are stored in the internet browser or by the internet browser when you visit a website on your computer system. A cookie contains a characteristic string of characters that enables a unique identification of the browser when the website is called up again. Some cookies are used for the mere functionality of the website, others are used for analysis purposes.

In particular, we use the following cookies on our Site:

3.1. Cookies for the Technical Provision of the Website

Some cookies are used simply for the purpose of the technical provision of the website. It is necessary that we process certain automatically transmitted information about you so that your browser can display our website and you can use the website. Some functions of our website may not be offered without the use of cookies. The following information is stored and transferred to us in the cookies, which are needed for the technical provision:

• Session Cookies:

Track user interactions within a session (e.g., filling out forms, navigating pages).

Typically expire once the session ends (e.g., when the browser is closed).

• Authentication Cookies:

Maintain user login status across pages.

Ensure secure access to user-specific content.

• Security Cookies:

Protect the website from security threats (e.g., CSRF tokens).

Validate requests made during the session to ensure they come from a trusted user.

• Load Balancing Cookies:

Distribute traffic across multiple servers.

Ensure optimal website performance and availability.

• Preference Cookies:

Store user preferences (e.g., language settings, currency).

Provide a consistent experience across visits.

Non-essential cookies are cookies that are not strictly necessary for the functioning of our website but enhance your experience and allow us to improve our services. These may include cookies used for analytics, which help us understand how visitors interact with our site, and advertising cookies, which are used to deliver personalized ads tailored to your interests. We may also use social media cookies to enable sharing on platforms like Facebook, Instagram, LinkedIn, etc. These cookies are only set on your device with your consent, and you can choose to disable them at any time through your browser settings or our cookie management tool.

3.2. Google Analytics

This Site uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help a website analyse how users use the site. The information generated by the cookie about your use of a website will be transmitted to and stored by Google on servers in the United States.

IP-anonymization is activated on this Site. This means that your IP address will be shortened within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transferred to a Google server in the USA and shortened there.

Google will use this information on our behalf for the purpose of evaluating your use of this Site, compiling reports on website activity and providing us with other services related to website activity and internet usage.

The IP-address that your Browser conveys within the scope of Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our Site. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser by visiting:

https://tools.google.com/dlpage/gaoptout?hl=en.

3.3. Google Tag Manager

On our website we use Google Tag Manager. Google Tag Manager is a solution that allows marketers to manage web page tags through a single desktop interface. The Google Tag Manager service itself (which implements the tags) is a cookie-less domain and does not col-lect any personal information. The Google Tag Manager service triggers other tags that may in turn collect data. Google Tag Manager does not access this data. If deactivation has been done at the domain or cookie level, it will remain for all tracking tags implemented with Google Tag Manager.

3.4 Pardot (a.k.a. Salesforce Marketing Cloud Account Engagement)

We use Pardot forms or form handlers on our website and landing pages to collect information about visitors and turn anonymous visitors into identified prospects. Pardot forms are designed and managed completely in Pardot. Form handlers connect Pardot to our external forms so we can funnel prospect information into Pardot. Pardot tracks visitor and prospect activities on our website and landing pages by setting cookies on their browsers. Cookies are set to remember preferences (like form field values) when a visitor returns to our site. Pardot also sets a cookie for logged-in users to maintain the session and remember table filters. Pardot sets first-party cookies for tracking purposes, and sets third-party cookies for redundancy. Using first-party and third-party cookies together is standard in the marketing automation industry. Pardot cookies don’t store personally identifying information, only a unique identifier. Pardot sets first-party cookies on our tracker subdomains and Pardot domains. Pardot uses third-party cookies on https pages and when our account doesn’t have a tracker subdomain set up. Pardot sets three kinds of cookies:

• The visitor cookie is composed of a unique visitor ID and the unique identifier for your account. For example, the cookie name “visitor_id12345” stores the visitor value “1010101010”, and “12345” is the account identifier. This cookie is set for visitors by the Pardot tracking code.

• If your account tracks opt-in preferences, the pi_opt_in cookie is set with a true or false value when the visitor opts in or out of tracking.

• A session cookie named “pardot” is set when you’re logged in as a Pardot user. This cookie isn’t set on a visitor’s browser.

3.5 GA Audiences

Our website uses GA Audience, a service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“GA Audience”). GA Audience uses cookies which are stored on your computer or other mobile devices (e.g. smartphones, tablets, etc.) and which enable use of the corresponding devices to be analyzed. In the process, this data is partly evaluated across multiple devices. In doing so, Google Audience receives access to the cookies created as part of the use of Google AdWords and Google Analytics. Within the scope of the use, data such as IP addresses and activities of the user is transmitted to a server of the company Google Inc and stored there. Google Inc. will transfer this information to third parties if this is required by law or if this data is to be processed by third parties.

You can prevent personal data (in particular your IP address) from being collected and passed on as well as being processed by deactivating the execution of JavaScript in your browser or installing a tool such as ""NoScript"". You can also prevent Google from collecting and processing the data generated by the cookie relating to your use of the website (incl. your IP address) by downloading and installing the browser plugin available at http://tools.google.com/dlpage/gaoptout?hl=en. You can find further information on data protection when using GA Audience at the following link:

 https://support.google.com/analytics/answer/2700409?hl=en&ref_topic=2611283.

3.6. LinkedIn Marketing Solutions

This website uses LinkedIn Marketing Solutions, a tool by the LinkedIn Company (LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Irland) used to increase the reach of the website’s marketing. With every connection to a website, which contains LinkedIn functions, a connection is established to LinkedIn’s servers. One of these functions is the assignment of a user’s visit to the website which employs LinkedIn Marketing Solutions to the user’s LinkedIn profile. LinkedIn uses cookies to provide its technical functionality. You can prevent the placement of cookies on your system by configuring your internet browser accordingly. Additionally you can prevent the use of a marketing analysis based on LinkedIn Marketing solutions by following this link: https://www.linkedin.com/psettings/guest-controls. Please be advised the aforementioned configuration may be deleted if you delete all of the cookies placed in your system.

For further information regarding LinkedIn’s use of personal data please refer to LinkedIn directly. You can view LinkedIn’s privacy policy at https://www.linkedin.com/legal/privacy-policy.

4. Categories of Recipients

Firstly, only our employees will be informed of your personal data. In addition, we share your personal data with other recipients who provide services to us in connection with our website, insofar as this is legally permitted or prescribed. We limit the transfer of your personal data to what is necessary, in particular to be able to complete your order. In some cases, our service providers receive your personal data as contract data processors and are then strictly bound by our instructions and / or data processing agreement when handling your personal data. In some cases, the recipients act independently with your data, which we transmit to them. In these cases, we transfer the data on the basis of Art. 6 para 1 letter b GDPR (for the performance of a contract), Art. 6 para 1 letter c GDPR (for compliance with legal obligations) or Art. 6 para 1 letter f GDPR (legitimate interest). Our legitimate interests are

• efficient provision of our services as well as internal administrative purposes with our group companies,
• to assert legal claims or defend ourselves in legal disputes or we prevent or clarify criminal offences.

Below, we describe the categories of recipients of your personal data:

• Affiliated Companies of us,
• Payment service providers and banks, if applicable, during payment processing,
• External service providers for sending invoices by post, email or telefax,
• Logistics service providers to be able to deliver the products to you,
• IT service providers who administrate and host our website,
• Collection companies and legal advisors in asserting our claims
• Authorities, insofar as we are legally obliged to pass on information.

5. Data Retention

Usually – if you only visit and view our website without using it actively (see below) – your Data are only retained as long as this is necessary for the respective purpose they have been collected for and is afterwards deleted. Therefore if Data are no longer required, we will delete them immediately, unless legal retention periods apply. In this case, the Data will be blocked for other than legal retention purposes and will be deleted upon the end of the applicable retention period.

When you actively use our website (use a contact form, place an order or buy a service offered by us), we may also store your personal data for a longer period of time in case we need to secure us from any potential legal claims. In this case we will store your personal data until any legal claims arising from the relationship with you become time-barred, which is generally between 12 and 36 months, but can – depending on the claim and matter at hand – be up to 30 years.

Regarding cookies you have the option of deleting them at any time by using the corresponding functions of your browser.

6. Your Rights as Data Subject

Under the legal provisions of the GDPR you are entitled to the following rights as a data subject, which you can assert against us:

Right to information: You are entitled to request confirmation from us at any time within the scope of art. 15 GDPR as to whether we are processing personal data relating to you; If this is the case, you are also entitled under art. 15 GDPR to receive information about such personal data as well as other specific information (inter alia, processing purposes, categories of personal data, categories of recipients, planned storage period, the origin of the data, the use of automated decision-making and, in the case of transfers to third countries, the appropriate guarantees) and a copy of the data.

Right to correction: According to art. 16 GDPR, you are entitled to demand correction of the personal data stored about you if it is inaccurate or incorrect.

Right to deletion: You are entitled, under the conditions of art. 17 GDPR, to request from us the deletion of personal data relating to you without delay. Among other things, there is no right of deletion if the processing of personal data is necessary for (i) the exercise of the right to freedom of expression and information, (ii) the fulfilment of a legal obligation to which we are subject (e.g. statutory retention obligations) or (iii) the assertion, exercise or defence of legal claims.

Right to limitation of processing: Under the conditions of art. 18 GDPR you are entitled to request from us the limitation of the processing of your personal data.

Right to data transferability: You are entitled, under the conditions of art. 20 GDPR, to request from us the provision to you of the personal data relating to you that you have submitted to us in a structured, current and machine-readable format.

Right of revocation: You have the right to revoke your consent to the processing of personal data at any time with effect for the future without incurring any costs other than the transmission costs according to the basic rates.

Right to objection: You are entitled to object to the processing of your personal data under the conditions of art. 21 GDPR, meaning that we have to terminate the processing of your personal data. The right of objection exists only within the limits provided for in art. 21 GDPR. In addition, our interests may prevent the processing from being terminated, so that we are entitled to process your personal data despite your objection.

Right of appeal to a supervisory authority: You are entitled to file a complaint with a supervisory authority, in particular in the Member State of your place of residence, work or suspected infringement, under the conditions laid down in Article 77 GDPR, if you believe that the processing of personal data concerning you infringes the GDPR. The right of appeal is not prejudicial to any other administrative or judicial remedy.

You can find the contact information regarding the supervisory authority below.

7. Scope of your obligation to provide data

Generally, you are not obliged to provide us with your personal data. However, if you do not provide this information, we might not be able to make our website available to you, answer your questions and enter into a contract with you.

8. Supervisory Authority

You have the right to file a complaint with the responsible supervisory authority. For us this is:

Commission Nationale pour la Protection des Données

15, Boulevard du Jazz

L-4370 Belvaux

9. Contact details (group) Data Protection Officer

FANUC Europe Corporation, Société Anonyme
7, rue Benedikt Zender
6468 Echternach
LUXEMBOURG

DataProtection@fanuc.eu

10. Information about Right of Objection, Art. 21 GDPR

1. You have the right to object at any time to the processing of your data on the basis of art. 6 para. 1 f GDPR (data processing on the basis of a balance of interests) or art. 6 para. 1 e GDPR (data processing in the public interest), if there are reasons for this arising from your particular situation. This also applies to profiling based on this provision within the meaning of art. 4 No. 4 GDPR.

If you object, we will no longer process your personal data, unless we can prove compelling and applicable reasons for the processing, which outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

2. We also process your personal data in individual cases for direct marketing purposes. If you do not wish to receive advertising, you have the right to object to it at any time; this also applies to profiling, insofar as it is associated with such direct advertising. We will take this contradiction into account in the future.

We will no longer process your data for direct marketing purposes if you object to the processing for these purposes.

The objection can be made without formality and should be addressed to

FANUC Europe Corporation S.A.

7, rue Benedikt Zender

6468 Echternach

LUXEMBOURG

Email: 

DataProtection@fanuc.eu

Tel.: +352 72 77 77 1