- Europe
- FANUC Europe
- Albania
- Andorra
- Austria
- Belgium
- Bosnia and Herzegowina
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Iceland
- Ireland
- Israel
- Italy
- Kosovo
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malta
- Moldova
- Montenegro
- Netherlands
- North Macedonia
- Norway
- Poland
- Portugal
- Romania
- San Marino
- Serbia
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- Turkey
- Ukraine
- United Kingdom
- Vatican
- Americas
- USA
- Africa
- Algeria
- Egypt
- Morocco
- Tunisia
- Asia
- Armenia
- Azerbaijan
- Georgia
- Kazakhstan
- Kyrgyzstan
- Tajikstan
- Turkmenistan
- Uzbekistan
Elsa Group is Top of the Food Chain With FANUC Service
Elsa Group
The Elsa Group (previously ELSA Misfroma) belongs to the Migros Group (Migros Industry). As a market leader in Switzerland and an important player at international level, the Elsa Group is an expert in the manufacture and packaging of dairy products and the production and ripening of cheese and plant-based products. With over 60 years of experience and production facilities at Estavayer-le-Lac and Ursy in Switzerland, the Elsa Group continually invests in the latest manufacturing technologies, ensuring the company can deliver unrivalled quality and consistency.
FANUC is a Pillar of Support for Elsa Group
The Elsa Group runs a wide range of FANUC palletising and packaging robots with integrated controllers, delivering a fast, steady and reliable automated solution. FANUC’s industrial palletising robots can lift payloads up to 700 kg. Depending on the type of robot and the application, it is possible to handle up to 30 cases per minute.
At the Elsa Group’s highly automated facilities, FANUC robots work tirelessly in the packaging and palletising of dairy products, predominantly milk and cheese. The company’s main goals and challenges are providing customers with the best possible quality and innovation. However, to ensure optimal integration, programming and operations, the Elsa Group says it relied heavily on FANUC’s comprehensive level of training and commissioning services. The company has been using FANUC robots for seven years.
“The services provided by FANUC were of very good quality,” states Query Beurier, the plant’s Logistics Maintenance Manager
Beurier Query
Logistics Maintenance Manager
FANUC Europe excels in technical support, service and training, regardless of location. For instance, the company has approximately 1,000 people dedicated to customer service and repair activities, providing support for as long as the customer uses FANUC products, without time limitation. In addition, the FANUC Academy offers everything customers need to upskill operators and increase productivity: from introductory programmes for beginners through to courses tailored to the needs of expert users and specific applications.
“Particularly remarkable of FANUC’s customer service was the responsiveness in all areas and at all levels, be it accounting, technical support or training; everything was set up really well,” says Beurier.
He adds: “I would also like to highlight the quality of FANUC products and the FANUC philosophy of productivity improvement, which matches the Migros profile.”
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Palletising
