Strengthening customer loyalty and developing expertise
The experience gained from this service benefits the company in two respects. First of all, it strengthens customer loyalty, and second, invaluable expertise develops from it, which can flow into software and machine engineering. Up until recently, the Seal Maker range of machines consisted of six models of various sizes and equipment, capable of producing seals with maximum outer diameter of up to 720 mm. Seal Maker modifies these lathes sourced from third-party manufacturers for its special requirements in seal production and also equips them with its own SML software, tools, holders, suction system, as well as a chip shredder. The company also offers maintenance and repair of these SML machines, along with hands-on training.
Seal Maker unveils its first dedicated seal manufacturing machine
Glocknitzer was still not satisfied with these machines. Because the lathes originally designed for metalworking are somewhat oversized for seal manufacturing. That is why the CNC development department at Seal Maker began thinking about its "own" production system, which is specially designed for plastics processing. It was not only the need for technical optimisation but also the call for more economical machines that finally led this idea to become a concrete project.
The result: At the MDA India 2009, Seal Maker unveiled the SML 500e, its first model in its own machine series, encapsulating all the experience of recent years. Today, over 200 machines of this machine model have been built and successfully installed in the market.
The SML 500e machine: equipped with FANUC CNC and drive
Machined seals are not only required for repair and maintenance tasks but are increasingly gaining importance among OEM suppliers. This growing acceptance is enabled by manufacturing systems on which the software and turning machine are optimally matched to the materials and provide an economical solution. Perfectly fulfilling these conditions is the SML 500e machine, equipped with FANUC CNC and drive technology.
As a partner on the control and drive side, the CNC specialist FANUC stood ready to assist the developers. Since the purchase of its very first CNC lathe, Seal Maker has been working with FANUC. That machine was equipped with a FANUC control and used as the basis for the company's own software development. Subsequently purchased machines were also equipped with FANUC CNC.
In the years between 2004 and 2007, Seal Maker also included other controls in the machines at the customer's request Johann Glocknitzer was not pleased about this. As he points out: "It basically did work, but the users had to accept deficits with respect to operating convenience and overall user-friendly presentation of the programs. What's more, there were problems with the local service. In this regard, as specialists in the field of seal technology, we rely on support from control manufacturers. FANUC provides us with optimal support, so that in the meantime, we equip our systems exclusively with FANUC.